Work With Your 24-hour Monitoring Team
Any time your home alarm system in Lexington goes off, your round-the-clock monitoring specialists will spring to action. The first move is to verify your alarm, and that involves getting in contact with you. The guideline they adhere to is based on the sort of emergency. For instance, if a medical emergency occurs, one attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with a break-in - the most typical sort of event - a monitoring specialist will adhere to these guidelines to contact you:
- An effort will be made to reach you using the central command panel. You will usually be asked for a passcode.
- If that effort is not successful, a call is attempted to your main contact number.
- An alternate number or your primary contact person is attempted next.
- If there is still no answer, nearby police are sent.
- Your monitoring specialists will attempt to reach you again after authorities are contacted.
If you're not in a situation where you can interact with monitoring staff, don’t fret. Help will still be sent even if you're unable to confirm the emergency.
Get prepared for any emergency with a Vivint home alarm system in Lexington
Be prepared for any emergency with a contemporary home alarm system in Lexington from Vivint. Dial (859) 203-1366 to start customizing your property’s protection today.