Vivint Authorized Retailer Lexington
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Lexington & Surrounding Areas

What should you do when your Lexington home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family – against the multitude of risks you could face, like theft, fire, and flooding. Even though your home may be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Lexington home alarm system goes off? The blaring of an alarm is often startling, bewildering, and could cause panic. Your best choice is to stay composed and adhere to these easy suggestions.

Steps to Take When Your Home Alarm System In Lexington Sounds

It’s a circumstance no one wants to face, but it’s also the reason why you ordered a home alarm system in the first place. You’re roused from a deep sleep with the unmistakable blaring of an alarm after one of your sensors has been tripped. Now what should you do?

  1. Try not to panic. This is simple to say but harder to accomplish when your home security alarm is blaring, and your heart is beating rapidly. But staying calm is the best way to evaluate what is happening. Avoid the impulse of trying to handle the emergency yourself and let your monitoring specialists and first responders carry out their job.
  2. Take care of your family members. Your primary concern should be your family and moving them out of harm’s way. If you are dealing with a intrusion, this might include moving to a predetermined safe zone as far away from entrances as possible. There’s a good chance that your alarm already frightened away the trespasser, but it’s always wiser to be safe than sorry. If there’s fumes or flames, you ought to leave your home without delay.
  3. Remember your phone. These days, almost all individuals have their smartphones at all times, but you could neglect to pick it up during an emergency. Try to remember it. You’ll have the opportunity to stay in touch with your monitoring professionals and get alerts through your home security app.

Work With Your 24-hour Monitoring Team

Any time your home alarm system in Lexington goes off, your round-the-clock monitoring specialists will spring to action. The first move is to verify your alarm, and that involves getting in contact with you. The guideline they adhere to is based on the sort of emergency. For instance, if a medical emergency occurs, one attempt will be made to get in touch with you before first responders are dispatched. If you’re dealing with a break-in - the most typical sort of event - a monitoring specialist will adhere to these guidelines to contact you:

  • An effort will be made to reach you using the central command panel. You will usually be asked for a passcode.
  • If that effort is not successful, a call is attempted to your main contact number.
  • An alternate number or your primary contact person is attempted next.
  • If there is still no answer, nearby police are sent.
  • Your monitoring specialists will attempt to reach you again after authorities are contacted.

If you're not in a situation where you can interact with monitoring staff, don’t fret. Help will still be sent even if you're unable to confirm the emergency.

Get prepared for any emergency with a Vivint home alarm system in Lexington

Be prepared for any emergency with a contemporary home alarm system in Lexington from Vivint. Dial (859) 203-1366 to start customizing your property’s protection today.